Refund policy

Return and Refund Policy for Merchandise

Merchandise Return & Refund Policy

All Parallel Journeys merchandise is produced on demand through third-party fulfillment partners. Because items are custom printed at the time of order, all sales are final, and we do not accept returns or exchanges for sizing issues, color preferences, or buyer’s remorse.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue. Once reviewed, we will arrange for a replacement or refund, at our discretion, in accordance with our fulfillment partner’s guidelines.

Approved refunds are issued to the original payment method. Shipping costs are non-refundable.

We understand that ordering online isn’t always perfect — if something doesn’t feel right, please reach out and we’ll gladly review your concern on a case-by-case basis.

Parallel Journeys is not responsible for packages marked as delivered by the carrier but not received. Customers are responsible for providing accurate shipping information and ensuring a secure delivery location.

Cancellation Policy for Memberships

Cancellation Policy for Memberships
Members may cancel their membership at any time through their account portal.
For Monthly Memberships: Cancellations take effect at the end of the current billing period. No refunds will be issued for the current month, but members retain full access through the end of that paid period.
For Annual Memberships: Members who cancel an annual prepaid membership are eligible for a prorated refund for any unused complete months remaining at the time of cancellation.
For Event Registration Cancellations: If you are unable to attend an event, please provide 72 hours of notice in order to receive a full refund.